Louise Pepper
Global Head of Specialty Reinsurance Claims
Claims
Tony Rai
Group Chief Claims Officer
The payment of claims is the primary reason for buying insurance or reinsurance and we are committed to handling all claims efficiently and promptly, demonstrating integrity and empathy.
At Aspen claims, we stand with our (re)insured partners to generate fair outcomes and provide the protection that delivers on the promise of our products – we commit to doing so; simply, quickly, and clearly.
We achieve this through our Aspen Claims Promise:
Protection:
Through timely and constructive responses to our customers, we aim to meet your needs through the application of a proactive approach to claims handling. Along with prompt updates, we provide valuable insight, empathy, and a willingness to discuss a claim whenever needed and whatever the problem.
Partnership:
We collaborate with you, our internal stakeholders, and strategic partners to gather intelligence that will deliver fair claim and portfolio management outcomes for customers, clients, and colleagues.
Purpose:
We take ownership of our responsibilities and obligations whilst performing our individual roles. We combine empowerment, accountability and knowledge sharing that contributes to the success and growth of you, our partners, and people.
This helps maintain our Claims Promise, underpinned by the delivery of our service commitments as designed by our claims team, as the Claims Charter.