Loss Portfolio Transfer Agreement
Aspen have entered into a Loss Portfolio Transfer (LPT) with Enstar for all 2019 and prior accident year losses, with effect from 1 July 2022.
Under the LPT arrangement Aspen’s commitment to provide a fair, efficient, and prompt claims service will be maintained, albeit delivered by Enstar as a strategic claims partner, responsible for the management and administration of most 2019 & prior year claims.
Our aspiration to be a leader in every market we operate in is further strengthened by the technical claims expertise that will be delivered by both Aspen and Enstar.
As a policyholder of Aspen, you should not be impacted by the LPT arrangement. But what does this mean in practice:
- your policy terms and conditions remain unchanged
- the process for reporting, notifying, and paying claims remains unchanged
- the management and handling of 2019 & prior year losses does change, and most such claims will now be managed by Enstar from 1 July 2022. This will result in a new contact point for the management of open and newly notified 2019 & prior year claims, which Aspen will support and have oversight of.
How to Notify a Claim – First Report
- By email: send your claim and any related information to the email address listed in your policy.
- By email: use email addresses based on your *policy prefix as shown in the list below for U.S., International & UK Claims.
- By agent/broker: request assistance from your assigned agent/broker. The agent/broker will send an email on behalf of the insured and will become the primary contact for the claim
How we handle your Claim
- Within 72 hours, you will receive an acknowledgement email providing you with the assigned claims handler’s name, email address and phone number.
- The assigned claims handler is your direct contact for your claim and is responsible for providing updates relating to the claim
How to request a loss runs/claims history report
US Claims
- By email: send email to [email protected].
- Timeframe for report: 3 business days.
UK liability claims – “I” policy reference prefix only
UK liability claims – “UK” policy reference prefix only
US Insurance – contact email addresses by policy prefix:
| US Professional Liability “AAAE”, “AAI”, “ASMB”, “ASP”, “LB”, “LP”, “LR”, “LX” | [email protected] |
| US Property “AB”, “PB”, “PP”, “PR”, “PX” | [email protected] |
| US Marine Energy & Construction “ASU”, “CM”, “IM”, “MI”, “MP”, “OTL”, “OTS””RM”, “SMIBB” | [email protected] |
| Cyber Claims “AX”, “AY” | [email protected] |
| Casualty Claims “CB”, “CP”, “CR”, “CV”, “CX”, “RC”, “RG”, “RL”, “RP”, “RR”, “RT” | [email protected] |
| Environmental Claims “ER”, “EX” | [email protected] |
| Management Liability “DSUMLP”, “DSUNP”, “EL”, “MC”, “MF” | [email protected] |
| Products Recall “NC”, “NL”, “NR”, “NX”, | [email protected] |
International & UK Insurance – contact email addresses by policy prefix:
| Excess Casualty “KO”, “O0” | [email protected] |
| Property “N” | [email protected] |
| Construction “N” | [email protected] |
| UK Liability “I” | [email protected] – “I” ref policy notifications [email protected] – “I” ref local authority notifications |
| Professional & Financial Lines “DL”, “FI”, “FP” “X0”, “TP”, “S0” | [email protected] |
| ARML Claims “UK” | [email protected] – “UK” ref notifications |
| Marine & Energy “E0”, “L0”, “H0”, “SP” | [email protected] |