How to Notify a Claim

Loss Portfolio Transfer Agreement

Aspen have entered into a Loss Portfolio Transfer (LPT) with Enstar for all 2019 and prior accident year losses, with effect from 1 July 2022.

Under the LPT arrangement Aspen’s commitment to provide a fair, efficient, and prompt claims service will be maintained, albeit delivered by Enstar as a strategic claims partner, responsible for the management and administration of most 2019 & prior year claims.

Our aspiration to be a leader in every market we operate in is further strengthened by the technical claims expertise that will be delivered by both Aspen and Enstar.

As a policyholder of Aspen, you should not be impacted by the LPT arrangement. But what does this mean in practice:

How to Notify a Claim – First Report

How we handle your Claim

How to request a loss runs/claims history report

US Claims

UK liability claims – “I” policy reference prefix only

[email protected]

UK liability claims – “UK” policy reference prefix only

[email protected]

US Insurance – contact email addresses by policy prefix:

US Professional Liability 
“AAAE”, “AAI”, “ASMB”, “ASP”, “LB”, “LP”, “LR”, “LX”  
[email protected]  
US Property
“AB”, “PB”, “PP”, “PR”, “PX”  
[email protected]  
US Marine Energy & Construction
“ASU”, “CM”, “IM”, “MI”, “MP”, “OTL”, “OTS””RM”, “SMIBB”  
[email protected]
Cyber Claims  
“AX”, “AY”   
[email protected]  
Casualty Claims
“CB”, “CP”, “CR”, “CV”, “CX”, “RC”, “RG”, “RL”, “RP”, “RR”, “RT”    
[email protected]  
Environmental Claims 
“ER”, “EX”  
[email protected]  
Management Liability
“DSUMLP”, “DSUNP”, “EL”, “MC”, “MF”    
[email protected]  
Products Recall
“NC”, “NL”, “NR”, “NX”,    
[email protected]  

International & UK Insurance – contact email addresses by policy prefix:

Excess Casualty
“KO”, “O0”  
[email protected]  
Property
“N”
[email protected]
Construction
“N”
[email protected]
UK Liability
“I”
[email protected]
“I” ref policy notifications
[email protected]
“I” ref local authority notifications
Professional & Financial Lines
“DL”, “FI”, “FP” “X0”, “TP”, “S0”
[email protected]  
ARML Claims
“UK”
[email protected]
“UK” ref notifications
Marine & Energy
“E0”, “L0”, “H0”, “SP”
[email protected]