How to Notify a Claim

How to Notify a Claim – First Report

How we handle your Claim

If you would prefer to speak to one of our claims contacts you can find contact details here.

US Insurance – contact email addresses by policy prefix:

US Professional Liability 
“AAAE”, “AAI”, “ASMB”, “ASP”, “LB”, “LP”, “LR”, “LX”  
[email protected]  
US Property
“AB”, “PB”, “PP”, “PR”, “PX”  
[email protected]  
US Marine Energy & Construction
“ASU”, “CM”, “IM”, “MI”, “MP”, “OTL”, “OTS””RM”, “SMIBB”  
[email protected]
Cyber Claims  
“AX”, “AY”   
[email protected]  
Casualty Claims
“CB”, “CP”, “CR”, “CV”, “CX”, “RC”, “RG”, “RL”, “RP”, “RR”, “RT”    
[email protected]  
Environmental Claims 
“ER”, “EX”  
[email protected]  
Management Liability
“DSUMLP”, “DSUNP”, “EL”, “MC”, “MF”    
[email protected]  
Products Recall
“NC”, “NL”, “NR”, “NX”,    
[email protected]  

International & UK Insurance – contact email addresses by policy prefix:

Should you wish to make a claim, you will need to contact the appropriate claims team via the email addresses below, which can include notifying a claim to our carefully selected third parties who will handle the claim on behalf of Aspen Insurance. The contact email address where a claim needs to be notified will depend on the type of policy you have, which is recognized by the first two characters of the policy number. Should you have any issues reaching the required contact, please reach out to one of our claims contacts here who will be happy to assist you.

Excess Casualty
“KO”, “O0
[email protected]  
[email protected]
[email protected]
UK Liability
[email protected]
“I” ref policy notifications
[email protected]
“I” ref local authority notifications
Professional & Financial Lines
“DL”, “FI”, “FP” “X0”, “TP”, “S0
[email protected]  
ARML Claims
[email protected]
“UK” ref notifications
Marine & Energy
“E0”, “L0”, “H0”, “SP”
[email protected]  
“NE”, “NP”
[email protected]

Loss Portfolio Transfer Agreement

Aspen have entered into a Loss Portfolio Transfer (LPT) with Enstar for all 2019 and prior accident year losses, with effect from 1 July 2022.

Under the LPT arrangement Aspen’s commitment to provide a fair, efficient, and prompt claims service will be maintained, albeit delivered by Enstar as a strategic claims partner, responsible for the management and administration of most 2019 & prior year claims.

Our aspiration to be a leader in every market we operate in is further strengthened by the technical claims expertise that will be delivered by both Aspen and Enstar.

As a policyholder of Aspen, you should not be impacted by the LPT arrangement. But what does this mean in practice: