How to File a Claim – First Report
- By email: send claim information to the email address listed in your policy.
- By email: use email address based on your *policy prefix as shown in the list below.
- By agent/broker: request assistance from your assigned agent/broker. The agent/broker will send an email on behalf of the insured and will become the primary contact for the claim
How we handle your Claim
- Within 48 hours, you will receive an acknowledgement email providing you with the assigned adjuster’s name, email address and phone number.
- The assigned adjuster is your direct contact for your claim and is responsible for providing status relating to the claim.
How to request a loss runs/claims history report.
- By email: send email to [email protected].
- Timeframe for report: 7 business days.