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Accident & Health

AspenGo is a comprehensive, market-leading group personal accident and business travel insurance solution for organisations with two or more employees.

Its innovative claims and assistance offering has customers’ needs at the forefront of its thinking ensuring that as a broker, you offer your clients a quality product and service to meet their needs whilst fulfilling their duty of care to their employees.

Benefits at a glance

  • Market-leading coverage, enabling you to offer your clients peace of mind that the product you recommend will respond to all their needs, when they need it most, through a combination of wide cover and excellent service.
  • Kidnap and Ransom cover that exceeds what is normally available in this type of product and ensures that adequate funds and expertise are available to properly negotiate the release of an employee or, if not possible, to pay a ransom. Business travel can often be dangerous and not just for those travelling to hazardous parts of the world. Why travel with inadequate cover?
  • One point of contact for all advice, travel emergencies and claims ensuring that your clients have easy access to emergency assistance and when necessary, a seamless service through to claims payment.
  • Online and smartphone application enabling travellers to access all assistance and claims functions on the go, offering greater convenience and flexibility via technology that your clients’ employees will be familiar with.
  • Online pre-travel E-Course providing training and knowledge to employees before they travel, therefore mitigating their risk and allowing your clients peace of mind that they have provided suitable information and training to their employees and in so doing, fulfilled their duty of care requirements.

Key features

  • Significantly greater Kidnap and Ransom coverage than might usually be expected under a Corporate Personal Accident and Travel policy
  • Private pilots Personal Accident cover as standard
  • No Business Equipment Excess
  • No countries excluded for Personal Accident and Travel**
  • Directors’ Holiday Travel can be included
  • Limited General Exclusions

**In respect of the Kidnap & Ransom section excluded countries apply

AspenGo Assistance

For information about what you need before you travel and while you are away, please visit the Assistance page.

How to trade with us

Acturis Brokers
As a broker using Acturis Software, you will be able to request access to our AspenGo product which is available under the product option of Combined PA/Travel/Sickness. If you have any queries or require product training, please do not hesitate to contact our Accident & Health team.

Non-Acturis Brokers
For access to Zest, our online e-trade portal, please contact our Accident & Health team to register.

How to make a claim

For all claims please use the contact details below to register a claim or download a claims form.


+44 (0) 207 184 8777 (Option 3)




Claim forms:

Personal Accident claim form (pdf)

Travel claim form (pdf)