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Accident & Health

Before you travel

We can offer you access to a wealth of services to help you prepare for your journey, with practical guidance and tips gained from extensive experience.

  • Preparation and practical advice for your trip
  • Country and local area information
  • Health alerts
  • Local customs and currency
  • Health and vaccination advice
  • Public holidays and festivals
  • Personal security tips
  • Current political situation and details of any civil unrest
  • Crime levels and threats
  • Kidnap threat levels
  • Terrorism threat levels

You can also arrange for enhanced services to further assist you in ensuring your safety and comfort when travelling. These may incur an additional cost which must be met by you or your employer. For further information, please contact AspenGo Assistance on +44 (0) 207 184 8777 

Services include:

  • Discounted airport lounge access with Priority Pass
  • Email updates on local and global issues
  • Meet & greet service
  • Detailed destination reports and evacuation planning
  • Text alerts
  • Location tracking

Download our smartphone travel app

The Healix Travel Oracle App is your ultimate travel safety companion. You will need the following unique Policy Number when registering - ASP17165.

  • Direct line to 24/7/365 assistance line
  • Travel Alerts
  • Country Risk Profile Information
  • Travel Safety and Vaccination Tips
  • Embassy and Visa Information
  • Interactive Risk Map
  • Alert emergency contact with real time tracking
  • Secure storage of personal documentation and medical records 
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Visit the Healix Travel Oracle Web Portal

  • Country Guides
  • Travel Alerts
  • Country Risk Ratings
  • Travel Tips
  • Currency Converters
  • Emergency Document Store
  • Personal Medical Records Store

To visit the portal, click here.

Contact information

We are available 24 hours a day, 365 days a year.

Call +44 (0) 207 184 8777 and select Option 1 (medical) or Option 2 (security).

While you are away

We know you look forward to an uneventful and successful trip without the need to use one of our emergency services. Sometimes situations beyond your control do occur and we are ready to help you at any time, to guide you through the challenges you are facing.

Having your policy number to hand will help – although don’t delay in contacting us as your details can be traced from your employer‘s information.

Medical assistance and services

We have significant experience in advising on and arranging access to physicians and medical staff in hospitals and clinics in most countries throughout the world. We can provide:

  • General medical advice
  • Emergency medical advice and treatment co-ordination
  • Emergency prescriptions
  • Medical evacuation and repatriation
  • Guarantee of approved medical bills
  • Re-arrangement of flights, hotels and other travel services
  • Emergency message communication with employers and relatives

Security assistance and services

We are also in the position to assist you in the event of the event of a security threat including:

  • Personal security response and advice
  • Assistance with lost money, bank cards and travel documents
  • Co-ordination of your evacuation from a political or natural disaster
  • Legal referral, including Diplomatic access if you are detained by authorities

General travel assistance

Not all situations are an emergency so we are still here to assist you during your trip. We can help with the following:

  • General travel advice
  • Cash advance if your cards or cash has been lost or stolen
  • Missed or delayed connections
  • Lost luggage
  • Message relay service
  • Re-arrangement of flights, hotels and other travel services
  • Assistance with lost money, bank cards and travel documents