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Claims

UK Property & Casualty

Nick Brindley

Head of Property & Casualty Claims, UK Corporate Property & Casualty

Tel: +44 20 7184 8054

We exist to pay claims – our approach is to settle valid claims quickly and fairly

Aspen's UK Corporate Property & Casualty claims teams provide excellent customer service and strong technical expertise when your clients need it most. Our underwriting and claims teams work in unison with our brokers and nominated claims partners to ensure our clients receive a fit-for-purpose insurance product and a first-class claims service.

The payment of legitimate claims is the primary reason for buying insurance, which is why handling claims efficiently and promptly is our priority.

Headed by Nick Brindley, the department is divided into three areas to mirror our underwriting teams: Property, Construction and Casualty. Each team is dedicated to addressing the business requirements of their particular market. This distinct approach across each line of business ensures the correct operational and technical response is available whilst delivering a consistent approach to claims management to our clients.

Our Claims Philosophy

Our claims philosophy underpins our delivery of the most professional and consistent approach to claims handling and account management:

  • Our policyholders are central to our business proposition
  • We must build long-term business relationships with brokers and policyholders based on an honest and open partnerships
  • We will listen, be flexible and transparent in our approach
  • We will handle each claim on its own merits in a fair manner in view of the full benefit of the policy
  • We shall treat disputes and complaints openly, honestly, discreetly and fairly