We use performance cookies to collect information about how you use our website (for instance which pages you visit most often). Cookies help us to improve your online experience with Aspen. Find out more here




If you feel that we have failed to provide you with the best service and you wish to make a complaint, we will address your comments seriously, carry out an appropriate investigation and provide you with a timely response.

You may refer a complaint to us at any time by:

  • Telephone: 0207 184 8841
  • Email: complaints@aspen-insurance.com
  • In writing to: Complaints Department, Aspen Insurance UK Limited, 30 Fenchurch Street, London, EC3M 3BD

Our Complaints Procedure


For more information on our complaints procedure, please download our guide whicih includes information about contact information, our handling process and timelines.

Download our complaints procedure guide.