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Claims

Complaints

If you feel that we have failed to provide you with the best service and you wish to make a complaint, we will address your comments seriously, carry out an appropriate investigation and provide you with a timely response.

You may refer a complaint to us at any time by:

  • Telephone: 0207 184 8841
  • Email: complaints@aspen-insurance.com
  • In writing to: Complaints Department, Aspen Insurance UK Limited, 30 Fenchurch Street, London, EC3M 3BD

Our Complaints Procedure

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For more information on our complaints procedure, please download our guide whicih includes information about contact information, our handling process and timelines.

Download our complaints procedure guide.