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Claims

International Claims

Alan Burtonshaw

Group Head of Insurance Claims

Tel: +44 20 7184 8057

Our goal is to provide a professional, timely and fair service in handling all claims and in payment of covered claims.

We strive to build close and open working relationships with our policyholders and their brokers. And we make all decisions fairly in light of the facts, the policy terms and conditions and applicable law.

We take a proactive approach to investigation, analysis and strategy. And our experienced team, empowered by the necessary authorities, does not compromise on technical excellence.

We aim to meet or exceed market standards in every aspect of claims management through effective management controls and performance measurement.

Our approach is thoughtful and responsive. And we are professional, collaborative, open and enthusiastic about serving our clients.

Our Claims Philosophy

Our claims philosophy underpins our delivery of the most professional and consistent approach to claims handling and account management:

  • Our policyholders are central to our business proposition
  • We must build long-term business relationships with brokers and policyholders based on an honest and open partnerships
  • We will listen, be flexible and transparent in our approach
  • We will handle each claim on its own merits in a fair manner in view of the full benefit of the policy
  • We shall treat disputes and complaints openly, honestly, discreetly and fairly